Need Help? Try These First...

1. ONLY UPDATE SOFTWARE OR HARDWARE when you have time to fix any problems that may happen. Do NOT upgrade your Hoster software on your show computer hours or even the same day of a show. This is just plain old good common sense! If you have a backup system upgrade it first, then once it is running upgrade your show computer. 
    
   
2. SHUT DOWN WINDOWS AND POWER YOUR COMPUTER OFF, then turn it back on and run the MTU program again. 
    
   
3. Correctly Update Your Windows! 
    
   
4. Make all MTU REQUIRED Windows changes for Hoster: Windows 8 - Windows 7 - Windows Vista - Windows XP 
    
   
5. the current MTU software installation file(s) and install them. If your 12-months free upgrade for a product has expired, when you try to install a newer version it will display a web page with your Registration Code to upgrade for another 12-months.
6. Try the current you want to test. 
    
   
7. REGISTRATION CODES - How to find them. 
    
   
8. READ THE PRODUCT MANUAL by clicking the Manual command on the menu bar at the top of the product screen. 
    
   
9. Put "@mtu.com" in your email APPROVED LIST to get MTU emails. 
    
   
10. Frequently Asked Questions and Answers. 
     
    
11. Knowledge Base and Support Tickets Login. 
     
    
12. Ask "HOW TO" in the MTU.COMMUNITY Forums where your peers can help. 
     
    
13. Submit a Help Ticket when only MTU can help you. 
     
    
14. Contact MTU Offices when all other methods didn't solve your problem. 
    

Finding Your Registration Codes

1. Contact your Email Service Provider and put "@mtu.com" in their APPROVED LIST so you will receive our emails.
2. Click here to log into your MTU Account.
3. Enter your email and Password (follow the steps below if you forget your password):
   
   1. Click the "Password Forgotten? Click here" link.
   2. This INSTANTLY CHANGES your password and immediately emails it to you.
   3. If the email does not appear immediately, look for it in your Spam or Junk folder.
   4. If you click the "Password Forgotten? Click here" link again, it will change your Password again and email it to you. BE CAREFUL! If you do this twice, then find the FIRST email, its password will NOT work as it was changed by your second request.
4. Log into your Account with your new Password.
5. Scroll down to find your Registration Codes.

Product Demos

Product	Download	Demo Hampering Methods Used
Keyrite		Random tone beeps add in the audio
KHPro		All lyric letters replace with MICRO TECH in exported MP3+G, WMA+G, WAV+G, ZIP, or BIN files
Microstudio		Limited to 50 songs, import & play 90 seconds then write disc, no duplicate
Songverter		Only converts 45 seconds of source files to target format
Video Hoster		Play and import 90 seconds of up to 20 files
Vogone		Play 60 seconds, random tones added, won't save output files

Help Ticket

WARNING! DO NOT Submit Multiple Help Tickets! If you submit another Ticket before we answer your first, it changes the date on your first, pushing it to the bottom of the list. We answer the OLDEST Tickets first, and won't get to yours if you keep asking for an answer. Before... submitting a Help Ticket: Add @mtu.com to your "Approved" email list at your provider (Gmail, AOL, Hotmail, etc.) to receive our emails. Otherwise, you will not get our emails. When you submit a Help Ticket, our web site INSTANTLY - 24/7/365 - emails you that we got it. If you do not get our email, look in your Spam and Junk folders from [something]@mtu.com. If you find it, add @mtu.com again at your email provider site.    DO NOT re-submit a Help Ticket.. Doing this keeps your Ticket at the bottom of the "oldest first" list. Submitting again and again hides your Ticket and we may not see it for days or weeks.   EMERGENCY? Click this link... if your computer died and MTU must free your RegCode so you can reinstall on another computer. Use this HIGH PRIORITY Ticket only when your computer has permanently failed.   Red items are required First/Last Name: Your Email: Subject: Department: SUPPORT SALES PAYMENT     Sales=before buying, Support=after buying, Payment=$$$. Day Phone: Select Your Product: <select> Hoster Hoster One Hoster Lite Keyrite KHPro Microstudio Songverter Vogone Vogone Easy Version#: Run the program, click Help menu "About..." for the version. Your Windows: <select> 8 64 Bit 8 32 Bit 8 RT Version NOT SUPPORTED 7 64 Bit 7 32 Bit 7 Ultimate VISTA VISTA Business XP Pro XP Home City: State/Province: Country: How can we help you?

About MTU

Micro Technology Unlimited (MTU) was founded in 1977 to develop digital audio products. We pioneered quality digital audio workstations (DAW), digital audio editing software, software to remove vocals, and now Karaoke software. Our founder's first company started in 1971 was the first to load software from a floppy disc into a microcomputer, first to ship a high resolution graphics card for a microcomputer, and more. Over 130 products have been designed and shipped from MTU since 1977. Some of the audio features on your computer are a result of our pioneering work.

 
 

How To Contact MTU

Please use our Customer Support Center and our Help Ticket, select the Department you need to contact directly. You will receive an email acknowledgement your request is received, and another when we answer.

 

Voice: 1-919-870-0344 (no fax)

 

Mail Address:
MTU
PO Box 80124
Raleigh, North Carolina, USA 27623

 

Please read our Return Policy for shipping instructions.

If you need to visit us, call Sales for instructions. We do not provide walk-in support.