How To Contact MTU

Web Email Form - Use for Normal Questions

Click for the Web Email Form. There is no charge for Ticket Support, and it is the best way to contact us. This allows you to create and submit a Ticket directed to Support, Sales, or Accounting (Orders, Payments and Refunds). BE SURE... you add @mtu.com to your email "approved list" to insure your email browser delivers the Ticket response emails sent to you instead of rating them as "junk" or "spam". The Ticket system instantly sends you an acknowledgement email so you know MTU received your request. It also sends one each time MTU adds a note to your Ticket. A Ticket stays open until MTU is confident we have solved your problem. You can log into the Ticket system at any time to view your request and MTU's answers. This cannot be done with emails.

Web Emergency Form - Use When Your Show May Go Down

Click for the Web Emergency Form. This sends an instant text message to our Support Manager's cell phone. On weekends and after business hours (9AM-5PM EST), he will do his best to access your MTU Record and insure you can install again. This is for emergency use only. If you abuse this free service, ou will be charged $20 per use from then on.

Web Live Chat

We provide live Chat sessions when you visit any web page on our site. You will see a popup green message inviting you to chat. Sales and Support representatives are on the Chat line during these hours:

• 10am-12am EST - Monday
• Not Available - Tuesday
• 10am-12am EST - Wednesday
• 10am-12am EST - Thursday
• 10am-12am EST - Friday
• Not Available - Standard Holidays

Voice: 1-919-870-0344 (no fax)

 

Mailing Address:
MTU
PO Box 80124
Raleigh, North Carolina, USA 27623

 

Please read our Return Policy before shipping product to us.

 

Click here for a city map where MTU is located.