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KnowledgeBase

My drive locks up with the newest version of your software?

This is a problem with the older drives not supporting the new technology.  You can upgrade the Firmware for the drives listed below by clicking on the drive name.  It will then open a dialog box asking you if you wish to Save the File to disk or Run it.  You can choose either if you have High Speed Internet.  If you have dial-up, then you will need to select Save to Disk. Save the file to your computer and then Run it to install it into the drive.

You might want to go back to version 3.303 or get a newer drive.  The Plextor 760 models are the very latest and they are very fast.

Drives that will show this problem, that I am aware of are:


PlexWriter 20/10/40-12A Firmware Upgrades

PlexWriter 8/8/24-8U Firmware Upgrades

PlexWriter 52/24/52A Firmware Upgrades 

PlexWriter Premium Firmware Upgrades  

PlexWriter 24/10/24U Firmware Upgrades

PlexWriter 40/12/40S Firmware Upgrades  

PlexWriter 48/24/48A and 48/24/48U Firmware Upgrades

PlexWriter 40/12/40A and 40/12/40U Firmware Upgrades

PlexWriter 8/8/24A and 8/8/24U Firmware Upgrades

PlexWriter 24/10/40A and 24/10/40U Firmware Upgrades

PlexWriter 16/10/40A Firmware Upgrades

PlexWriter 12/10/32S Firmware Upgrades

PlexWriter 12/10/32A Firmware Upgrades

PlexWriter 12/4/32 Firmware Upgrades

PlexWriter 8/4/32 Firmware Upgrades

PlexWriter 8/2/20 Firmware Upgrades

PlexWriter 4/2/20 Firmware Upgrades

If your drive is not listed above, you can find it at http://www.plextor.com/english/support/support_downloads.html#firm, select your drive from the list. Save the file to your computer and then Run it to install it into the drive.