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What to do When Your Computer is Bad?


When a problem happens that is not how a program is supposed to work, it is most likely NOT the fault of the program. Programs are digital bits that are loaded into a computers memory to run. The same bit pattern always loads each time that program runs. The same operation will happen each time, identical to how it has run before. If this is not the case, then your computer is preventing the program from operating normally. When this happens... and eventually it will... your computer is failing, not the MTU software.

Computer problems must be diagnosed to discover the cause. This is a process of using knowledge of what may have caused the problem before, and what action(s) corrected itt. If the problem has never been reported before, then it will take longer to try to diagnose what is wrong.

MTU has diagnosed thousands of problems before and often we know what must be done to correct many of them. A problem may be caused by a bug in the software, but this is unlikely due to the extensive testing we do before we release a new product or version.

When MTU staff or other users in the MTU.Community Forums diagnose your computer to be the cause, that is where to look to fix the problem. It is NOT MTU's responsibility to fix your computer for free, unless you bought it from MTU and it is still under the 30 day warranty.

Understand this point: It is NEVER a software company's responsibility to fix your broken computer. If you think it is, you will create a conflict with the very people who can best help you or someone else to fix it. DO NOT insult, or demand that MTU staff or other users in our Forum fix your computer. It is your responsibility to do this, or pay someone else who is technically skilled. If you have a friend or relative who is willing to help you for free, YOU OWE THEM RESPECT, not pressure or insults.

Our instructions of what to do MUST be carried out accurately by a skilled technician. That may or may not be you. If you are not able to understand and follow our instructions, you must take your computer to someone else who can fix it.

Below are some tried and true things we know can fix various computer problems. When it is not clear what is causing a problem, there may be a combination of things that must be fixed. The order of what to try below is from the easiest, to erasing the computer hard drive and starting from scratch.

  1. Turn your computer OFF, and after 10 seconds turn it back ON. Many problems will simply disappear if you do this. If this works, it can indicate that your computer memory OR your hard drive is starting to fail. A skilled technician can test for these problems.
  2. Update Your Windows XP or 2000! This most often solves many hard to diagnose problems. Do this before you even ask for help from anyone else. Click your Windows START button, and select the Windows Updates option in the menu. You MUST be on-line to the Internet to do this!
  3. Update all Software/Hardware Drivers. Examples include the; Motherboard drivers, Hard Drive controller, Video graphics card, any Audio card or USB device you may be using, firmware in your Hard Disc drive(s), etc.
  4. Make sure you do not have a Trojan Horse or Virus running on your computer. There are various software tools you can use to check for and remove these. At MTU, we recommend Zonelabs' ZoneAlarm. It should be on your computer as soon as you connect to the Internet, or as soon as possible after you connect.
  5. Reinstall Windows! To do this, you must first reformat your hard drive. To do this..... Next, get your Windows CDROM disc and insert it in your computer's CDROM drive and turn the computer on. It will discover there is no operating system installed (after reformatting removes everything), and look to the CDROM for what to do. Follow the directions to install Windows.
  6. More to come...